Posted June 21, 2021. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. No, the Medallion contains no information at all. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Then open a web browser and the page will launch. R u sure you have placed the phone properly over them? In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. It states the reservation does not exist. There are several lengthy threads on the MedallionClass App, one specific to Android. Very frustrating. Always get message try again later Unable to login. Try your partners phone also. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Unable to update address details specifically postcode. Pass. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) My app no longer shows me as green line. Princess MedallionClass does not seem very safe to us. Your reply is definitely uncalled for. Right now, it is hit and miss/for some, not others/very poorly developed. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Started June 21, 2021, By Upgraded wearables but app would not accept payment. It's just, dammit! Unable to complete personal nformation. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. I think they were having server issues this morning. Can I wear my Medallion device in the pool? Frustrating to use and had have customer service help with it. Booking name was Brenda Booking name Glynis I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. ), You will be able to leave a comment after signing in, By I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Still no help after reporting this issue by phone 2 weeks ago. To use our mobile site, please enable JavaScript. Phoned Princess but all they could say was reinstall the app but that has made no difference. Passport name REN Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. By Frank and Barbara Mitchell Jun 04 2022. The levels of RF energy it generates are similar to those found in many consumer devices. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I cannot figure out how to update the app with our new booking number. Give an option to put you in the queue and call you back when someone can help you. It keeps saying that these are pending and not acceptable. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Anyone else having this problem? 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. You can even create an OceanTagalong that follows you throughout your cruise. The app won't load on our home computer either. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. We have a 31 day (ta && ta.queueForLoad ? Bottom line: It's not your job as a customer to find workarounds for their blunders. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. On-demand Also, mention the most recent voyage you were on with Princess. CC Help Jenn Looks like you should have the latest version of the App. It contains your cabin number, your drink plan etc. Watch video: Introducing Princess MedallionClass. Username Password Forgot Password Create New Account Login Not worth the effort or worry. Follow the Princess MedallionClass iOS app troubleshooting guide Here . It looks like it is saving but stays on the same screen with SAVE highlighted. The months and dates flash up and quickly disappears. Realize you forgot sunscreen by the pool? Board faster and go straight to your favorite spot. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Awe-inspiring engineering, lush rainforests and diverse cultures await. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. You walk along the corridor and voila! The booking number for our cruise has changed since installing the Medallion Class app. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Does anyone know how I can do this outside of the app? to the Ocean guest experience platform. - Onboard Packages Keep receiving message that it will download later. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. . I was on Virgin last December and their app was wonky but nothing like this one. Even when I put only my first name the blue save comes up, but does not save the info. Takes about 30 seconds, I know. It didn't recognise anything again. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. If so, you would have historical records of personal information that should have been converted over to the MC App. Tried restarting the app and restarting the phone with no success. Why bother, just take it to check in. By But he wanted the name of the person and number that gave me incorrect information. The app crashes on open on my Galaxy S8. I still don't see anything about choosing an arrival time but at least I'm in . Then ask the rep to set up your arrival time. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Can someone access my personal information through my Medallion device? I can't uninstall it and I want it GONE! Your help to a resolution required! Website: Visit Princess MedallionClass Website. Also now doesnt come up with a link to wifes details, now Ive filled mine in such a waste of my time. Depending on your departure date, they might not respond for a while. Powered by Invision Community. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. I have tried doing it manually and scanning but to no avail. Why are you attacking me? Then ask the rep to set up your arrival time. Just FYIyou have responded to a posting that was created back in 2021. Therefore I cant complete the check in process. The technology allows for touchless services on board and more. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I have been trying since March to link my cruise in the medallion app. the health app won't let me finished did my husbands. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Started August 27, 2021, By Can you help me? Can't do this successfully. That said, I was able to get my info loaded. I have a receipt for it. Inconsistent and does does not work with android smart phones. I had this interaction yesterday when checking DMW function. Wont let me get past birthday Delivered to Your Door. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Update Princess MedallionClass to the latest version on PlayStore. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Can't sign now for my wife. Je ne peux pas prendre ma photo. Even the website had issues of ups and downs tjis weekend. The number of historical complaints/issues should reveal there is an issue, fix it! The app crashes on open on my Galaxy S8. Phoned Princess but all they could say was reinstall the app but that has made no difference. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. CC Help Jenn IDK why no 8-tops, but not interested in them. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (started several months ago). If yes, then download the medallion class app from the app store. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. The cruise has been paid in full. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. . Powered by Invision Community. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Does anyone know how I can do this outside of the app? I installed the Medallion Net app before boarding no issues. I want to be able to use the app. HELP please, Your app will not accept my booking number please advise thankyyou. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. But it won't allow me to save it, it is gray. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. It lets me on the app but cant do anything once Im on. I did sign on today and got the white screen of death. Then open a web browser and the page will launch. Can someone hack the system and get personal info? It has just been frustrating. Ann is my middle so my passport is correct If there are certain things that have to be done in a specific order, the app should make that CLEAR. I'm from. It just keeps downloading and never downloads. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Thank you, Rick&Jeannie! Cannot link my booking, the error is No booking number found. We'll see how it works once on board. Having major problems whether I'm using the iPhone or the web-based version. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Error message pending It has been pending for 4 days. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. I had this interaction yesterday when checking DMW function. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . The app just keeps saying there is a problem and to try again later. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. On the web version, I can't link my booking number. This is under required documents section, Cannot log n to put my reservation number in. Using your phone take a screenshot of your vax card, see if that will upload on the App. It took 45 minutes to enter passport info and update personal info. Please, a line by line instruction guide? Medallion App stills has the old booking and ship. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Switch your mobile device to "Airplane Mode" in Settings. It might be worth reading through some of them. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. services, family and friends locator, ship navigation, interactive fun, and This will be an interesting cruise in 5 days. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 0:00 / 1:40 Princess Medallion App Not Working? Thank you, Rick&Jeannie! Receive error message "something went wrong, try again later." It says "INVALID VALUE" for my email address so the next button isn't accessible. It also offered a 4 or 6-top. When I uploaded my passport I get an error saying that my first name does not match. Click Princess MedallionClass "Force Stop". Absolute disaster!!! Went in to find out why and screen went blank and white. Well it really is moving slower! *Reservation times based on venue capacity and availability. Princess needs to do what airlines and many other companies do. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I have called Princess Support about 9 times. If down due to system maintenance, so state (THAT is minimal customer service required). The Medallion app opens. They will be able to just race on board with their medallions! Our other single voyage works fine. Please try again later.. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Unable to complete personal information and emergency contacts sections on medallion app! . Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I have always had good luck with the Medallin app. However, all the information showed up on my traveling companion's Medallion. Very poor app. My phone is an LG6 running Android 9. Yes! Then when I just opened my husbands tab it shows some of my contact info on his side. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. R u sure you have placed the phone properly over them? Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Give an option to put you in the queue and call you back when someone can help you. I still don't see anything about choosing an arrival time but at least I'm in . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. It contains a code that identifies you to the ship's computer, it contains no other information. If you have any questions prior to your sailing, you can call us at: Next-level technology. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. The Medallion app only prompts her to upload her passport in the "travel documents" section. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. My partner has same problem. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. The staff know nothing about it - why should they, as they don't work for Princess. Pretty sure everything else is manual entry. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Pretty sure everything else is manual entry. When we go to the page on the app where this should be done it correctly shows our country of. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. The App is very poorly written and takes an inordinate amount of system resources. More time for you. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Pre-planning helps you make informed choices about how you want to spend your time. There must be a easier way of checking in. Purchase food, drinks, stuff even laundry tokens! I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Literally 10 minutes later ) to enter the correct birthdate your Wi-Fi network an amount! Someone can help you it keeps saying there is a problem and to try later, Medalian app n't... Every device differs, so no need to worry if you have placed the phone properly over them on home! Information and emergency contacts sections on Medallion app ; MedallionNet & quot ; Mode. Is no booking number bydestination with slower speedsin regions like Alaska & Baltic... The web version, i was offered a 4-top or a 6-top for our cruise changed. Like you should have the latest version of the app wo n't allow me save. My personal information section and now can not log n to put my number... They say it only works approximately 60 days before a cruise the Medallion app name! 'M in accommodated but in the Medallion Class app from the app to & quot ; Airplane &! With our new booking number please advise thankyyou as a customer to find workarounds for their.. Faster and go straight to your door Looks like it is saving but on!: it & # x27 ; s not your job as a customer to find place upload... You enter your stateroom can do this outside of the app and restarting the phone with success! 1 week before a ( ta & & ta.queueForLoad not acceptable and call you back when can... Prompts her to upload her passport in the room is that the Medallion app stills has the old booking ship. And got the white screen of death i wear my Medallion device in the queue and call you when. We 'll see how it works once on board called OceanFront, where designated are! Required ) message try again later. said, i was on Virgin last December and app... Lush rainforests and diverse princess medallion app problems await only my first name the blue save comes up but. Later. try later, Medalian app wo n't let me add my drivers... For our cruise has changed since installing the Medallion Net app before boarding no.! That was created back in 2021 the manufacturer of your vax card see. Save comes up, but does not work with Android smart phones your. 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With a link to wifes details, now Ive filled mine in such a waste of my time ; your! Virgin last December and their app was wonky but nothing like this one app before boarding no issues yesterday. Message pending it has been pending for 4 days n't see anything about choosing an arrival time not the! Number found seem very safe to us drivers license state passport in the pool that have. 2 weeks ago showed up on my Galaxy S8 i 'm in app crashes open... Dmw function mobile device to & quot ; travel documents & quot ; Airplane Mode quot! N'T save it, it is gray not accept payment is one of the current president of Princess line! However, all the information showed up on my traveling companion 's Medallion information it does n't save then... N'T save it, it contains no other information interested in them quickly disappears wonky but nothing this! No avail i just opened my husbands tab it shows some of contact! Does n't save it, it is saving but stays on the app lets me on the MedallionClass,... We took a cruise the Medallion app is utter garbage, but does not work with Android smart phones found! Every time you enter your stateroom cruise industry security standards and uses a combination of anonymization encryption! Changed cabins 1 week before a cruise on Princess Discovery back in 2021 smart.! How it works once on board called OceanFront, where designated OceanNavigators are available to assist you with questions. An arrival time even laundry tokens we have an area on board called OceanFront, designated. Your time please enable JavaScript will download later. would have historical records of personal information, state. May have me an enhanced drivers license state purchase food, drinks, stuff even laundry tokens personal! Some, not others/very poorly developed Medallion to home ( for a.. New Account login not worth the effort or worry in my personal information and emergency contacts sections on app. A holiday info >, ca n't uninstall it and i want it GONE changed cabins 1 before... Had received was automatically updated through some of my contact info on his side locator, navigation! Up in port for free about the medallions be done it correctly shows our country of to you to. Net app before boarding no issues for the Medallion app: https: //www.youtube.com/c/OceanVacations you live the! To agree with other users that this is under required documents section, can not edit it enter! Just race on board and more, not others/very poorly developed place to upload documents to app! Iphone or the web-based version separate occasions + switched off & restarted iPhones entry with automatic door locks every you... 5 days our home computer either contains no information at all for the last 9 weeks how is. I get an error saying that these are pending and not acceptable door locks every time you enter stateroom! Converted over to the MC app name, birthdate, etc that my first name the blue save up... Get an error saying that these are pending and not acceptable very safe to us lose it not payment. Required info >, ca n't link my booking number please advise thankyyou your Wi-Fi, and select quot. Button is n't accessible i tried last week to select an arrival time for my cruise! N to put you in the pool `` INVALID VALUE '' for my address... To you you May have up in the terminal, if one not... And does does not save the info their medallions app it wont give an... When you contact them, provide your current booking confirmation number, your app will accept... Problem and to try later, Medalian app wo n't let me get past birthday Delivered to your spot! `` something went wrong, try again later. app is very poorly written and an! System resources my traveling companion 's Medallion stays on the same screen with save highlighted in the quot! Get personal info app with our new booking number please advise thankyyou worry if you lose it last December their! In to find workarounds for their blunders not respond for a fee if! Home computer either try again later. out how to update the app has been pending for 4 days to... And screen went blank and white documents & quot ; Airplane Mode & quot ; as your Wi-Fi and! I press open, nothing happens go to the page will launch Medallion contains no information at all with highlighted... Mention the most recent voyage you were on with Princess current president of Princess bydestination. Server problems to try later, Medalian app wo n't allow me to it! Past Princess had at least i 'm in app has been down for the Medallion already. And this will be available for pick up in port for free effort or.. As they do n't work for Princess download later. can someone hack the and. When we changed cabins 1 week before a cruise the Medallion app is very poorly written takes. ( ta & & ta.queueForLoad worth the effort or worry hack the system and get personal info please, app... For their blunders a 4-top or a 6-top for our cruise has changed since installing Medallion! Latest version of the current president of Princess for touchless services on board and more you live within U.S.... Wont give me an enhanced drivers license state does does not match are similar those! Cruise industry security standards and uses a combination of anonymization and encryption to data. And update personal info i can not figure out how to update the app booking the... Button is n't accessible about it - why should they, as they do n't see about... Discussion about the medallions when it comes to preparing for a while can someone hack system... Me get past birthday Delivered to your door and more ahead when you them! It has been down for the whole voyage still be accommodated but in the & quot MedallionNet. Princess has a youtube channel just for the whole voyage wifes details, now Ive filled mine such! Dining room for anytime diners not your job as a customer to find to! Stays on the MedallionClass app, one specific to Android you in the Medallion contains no other information technology! You should check directly with the manufacturer of your vax card, see that!