My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). At the conclusion of the meal I reclined my seat into bed mode. While that took a long time, I do have to give them credit on a beautiful table setup. That should help speed up the initial part of the service. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. More seats. It's tough to achieve. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. @Paulo - I absolutely disagree. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. See terms and conditions. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. This looks great. WestJet is almost like Qatar Airways in terms of their food & drinks. It is rare these days to see them on newer aircraft. Nope - I am paid to ensure my airline makes a profit, my routes create sustainable revenue, my cargo payload is sufficient to balance the loss making passenger traffic and a safe and efficient business model is secured for the sales country I oversee. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. In the air Inflight food and beverages Feed your cravings in the air. All rights reserved. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. I maintain that their business class dining is very good though and usually consistent. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. Plus, your own feed of TPG content. This consisted of a total of 28 seats, in a 2-3-2 configuration. When I rang they suggested that a middle and aisle where best ie F and K in same row. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. I booked a one-way business class fare from Denver to London for about $1,100. I enjoy the service but also appreciate the down time before landing. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Your preoccupation with air nozzles hurts the value of your reviews. @ Richard Toscano -- It all depends where you're originating. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. Thousands of dollars oneway to Gatwick? I am with Ben on air nozzles. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. Like, just less than half the flight. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) Got adjacent seats in row 1,anyone know if in the middle you can speak to the person next to you, in this case my good lady, or is there a screen? I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Otherwise, this seemed like a very nice flight and a good concept. The one glaring problem is the pace of service. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. In general the crowd in business class seemed very leisurely and very excited. Cheese enchiladas with Spanish rice, green chili sauce and street corn. Schedule is subject to change without notice. If they are on, i shut them off. One of the first things I noticed upon boarding was WestJets relaxing boarding music. It was 40 minutes after takeoff before my order was taken. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. its extra complicated. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. They really tried to provide Qatar Airways levels of service in every way. Like really, really, really slow. I am amazed you didn't get it, Lucky! I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Good people in this business are people who like people and are likeable themselves. Still best airline, Qatar that is. Our food service and menu offerings vary by cabin type, aircraft and flight duration. The dinner service started with truffle popcorn and drinks. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. In the beginning, there were major teething problems such as extraordinarily long meal service times. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Ive just never witnessed anything like this before. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. Your preoccupation with air nozzles hurts the value of your reviews. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Learn more. What makes you think you are in the majority in thinking they matter? See more about our ethics policies here. It was perhaps the best comfort food I've ever had -- never mind on an airplane. /]. How are the FB Award redemption rates for WS J? About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). The lounge itself was quite small, but I enjoyed it for the most part. Especially an airline that previously didn't have business class. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. A few minutes later we pushed back, at which point the safety video was screened. each option offers a different level of comfort and amenities. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. But Ben, maybe you were starving and eager to eat & drink something. 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Maybe because it was new or maybe because it felt like personal service was alive again. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. Thanks. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. I would love to try this product. I want to like AA but its really bad. Whoever SQ fanboys here should fly them more frequently. . Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. Air Canada's Signature (business) class is excellent. Lucky, your fascination with QR is highly evident here! ", The slow service sounds exactly like my experience with QSuites. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. You should tally up how many business products you've actually tried! (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). Well, neither. Sometimes it's worth a large investment to reap the benefits of a great credit card. I hate air nozzles. Give them some time, they'll iron out the kinks. And the dishes are making me hungry. Otherwise, great looking cabin and food. Reminded me of Wardair or Canadian Airlines but better. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Interesting that it was the same in Biz on your flight. For dessert there was a spectacular sour cherry pie. Aircraft:Boeing 787-9 I also had to wait another 1 hour because they forget to put my main in the oven. Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes - 2 in F, 4 in J, 4 in W/Y. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. Not much variety there. It's very inconsiderate to generalize others thinking with yours. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. The ones on AA feel more sterile than a hospital. It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. Update: Some offers mentioned below are no longer available. @ ptahcha -- Sorry if I wasn't clear. See them on newer aircraft the down time before landing bed mode longer available really was a spectacular cherry! Really bad WestJet Dreamliner business class fare from Denver to London for about $ 1,100 is great as well with! 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